FREQUENTLY ASKED QUESTIONS

RETURN 
Good quality goods can be returned within 14 days from the moment of receipt, with full preservation of the product appearance, all accessories, label and branded packaging. 
To return, send a letter to hello@kozhuhar.com and indicate the order number and date, contact phone number. After receiving the goods, we will issue a refund to your bank card within 3 working days. 
If you want to return the defective product, attach a photo in which the marriage is clearly visible to the letter. Our employee will contact you within 24 hours. If these conditions are met, we will refund or replace the product. 
The customer is responsible for paying for the return shipment. We recommend returning packages via a tracked carrier and insuring them for the full amount of the item. We are not responsible for lost parcels. 
Please note! Final Sale items and custom items are non-refundable. 

RETURN PROCESS 
Once your return has been received and verified, we will send you an email to let you know that your return has been received and that the return has been approved or declined. If approved, your return will be processed. 
If you have not received a refund, please check your bank account and contact your credit card company. Crediting of funds after the return may take some time from 3-5 working banking days. 
If you have done this and still haven't received your refund, please email us at hello@kozhuhar.com. 

EXCHANGE 
Exchange requests must be initiated within 14 days of receiving your order. The customer is responsible for return shipping. If you need to exchange your purchase, write to hello@kozhuhar.com.